Política de Privacidad

1. Información que Recopilamos

Recopilamos la información necesaria para proporcionar nuestros servicios educativos:

Account & Profile Information

• Full name (first and last)
• Email address
• Parent or guardian email address (for users under 13)
• Display name / nickname
• Date of birth
• Grade level
• School name
• Bio, pronouns, and interests
• Avatar configuration and profile image

Learning & Progress Data

• Course enrollment and lesson completion status
• Quiz and assessment scores
• Experience points (XP) and rank
• Badges, certificates, and achievements earned
• Login streak and activity timestamps

User-Created Content

• AI-generated images, music, and videos
• Text prompts submitted to AI tools
• Posts, comments, and messages
• Notes and project files

Technical & Usage Data

• IP address
• Device type and operating system
• Browser type and version
• Session timestamps and duration
• Pages visited and features used
• Language and timezone preferences

2. Cómo Usamos la Información

• Proporcionar y personalizar la experiencia educativa
• Rastrear el progreso del aprendizaje y otorgar logros
• Comunicarnos con los padres/tutores sobre la actividad de sus hijos
• Mejorar nuestra plataforma y desarrollar nuevas funciones
• Garantizar la seguridad y prevenir el uso indebido

3. Privacidad Infantil (COPPA)

Dream Engine is designed for children and teens ages 8–16. Our privacy program is designed to support the Children's Online Privacy Protection Act (COPPA), and we are working toward independently validated compliance through measures intended to protect children's data:

• Verifiable Parental Consent: For users under the age of 13, we require verifiable parental consent before collecting any personal data. No account for a child under 13 is activated until consent is obtained.
• No Sale or Sharing of Minors' Data: Dream Engine Kids LLC does not sell, rent, trade, or otherwise share personal data collected from minors (users under 18) with any third parties for marketing, advertising, or commercial purposes.
• No Behavioral Advertising: We do not serve behavioral or targeted advertising to any user, including children.
• Measurement on Public Pages: On our public pages for parents and schools we use Google Analytics to see how the site is used, and Google Ads conversion measurement to see which of our ads bring visits, sign-ups and purchases. Both run with ad personalization and Google signals turned off, and no remarketing lists are built. They load only for signed-out visitors and school staff, and once when a payment is confirmed, to count the purchase. They never load for students, in child mode, inside the signed-in app, or on the pages students use to join (Join, Gateway, Chess, Junior Guide). The identifiers they use serve only this measurement, which supports our internal operations; they are not used to contact anyone, build profiles or target ads. Declining in the cookie banner, the opt-outs in Settings and Global Privacy Control turn them off.
• Data Minimization: We collect only the minimum personal information necessary to provide the educational service.
• Parental Access & Control: Parents and guardians can review, modify, or delete their child's personal information at any time through the Parent Dashboard or by contacting us at parents@dreamengine.ai.
• Right to Revoke Consent: Parents may revoke consent at any time, which will result in the deactivation and deletion of the child's account.

For full details, see our COPPA Compliance page and Parental Consent Form.

4. Compartir Datos

No vendemos información personal. Podemos compartir datos con:

• Proveedores de servicios que nos ayudan a operar nuestra plataforma (bajo estrictos acuerdos de protección de datos)
• Las autoridades policiales cuando sea legalmente requerido
• De forma agregada y anónima para fines de investigación

5. Tus Derechos

Tienes derecho a:

• Acceder a tus datos personales
• Corregir información inexacta
• Eliminar tu cuenta y los datos asociados
• Exportar tus datos en un formato portable
• Optar por no participar en cierto procesamiento de datos

To exercise your right to data export, deletion, or privacy controls, visit Settings → Compliance in your dashboard. Account deletion is immediate and permanent.

6. Contáctanos

Implementamos las siguientes medidas técnicas y organizativas para proteger la información personal:

• Cifrado en tránsito: Todos los datos transmitidos entre tu dispositivo y nuestros servidores están cifrados mediante TLS 1.2 o superior (HTTPS). No se aceptan conexiones no cifradas.
• Cifrado en reposo: Todos los datos almacenados, incluidos los registros de la base de datos, los archivos cargados y las copias de seguridad, se cifran en reposo mediante el cifrado AES-256.
• Seguridad de la base de datos: Las políticas de seguridad a nivel de fila (RLS) garantizan que los usuarios solo puedan acceder a sus propios datos. El acceso administrativo requiere autenticación adicional.
• Autenticación: Autenticación segura basada en tokens con caducidad automática de la sesión. Las contraseñas nunca se almacenan en texto plano.
• Controles de acceso: El control de acceso basado en roles (RBAC) se aplica en toda la plataforma. El principio del mínimo privilegio se aplica a todos los componentes del sistema y al personal.
• Almacenamiento de archivos: Todos los archivos cargados se almacenan en un almacenamiento seguro en la nube con cifrado AES-256 en reposo y el acceso se controla mediante URL firmadas con caducidad automática.
• Datos de pago: La información de la tarjeta de crédito y el pago es manejada exclusivamente por Stripe, un procesador de pagos certificado PCI DSS Nivel 1. Dream Engine nunca almacena, procesa ni tiene acceso a los números completos de las tarjetas de pago.

SIN EMBARGO, NINGÚN MÉTODO DE TRANSMISIÓN POR INTERNET O MÉTODO DE ALMACENAMIENTO ELECTRÓNICO ES 100% SEGURO. AUNQUE NOS ESFORZAMOS POR UTILIZAR MEDIOS COMERCIALMENTE ACEPTABLES PARA PROTEGER SU INFORMACIÓN PERSONAL, NO PODEMOS GARANTIZAR SU SEGURIDAD ABSOLUTA. USTED RECONOCE Y ACEPTA QUE CUALQUIER TRANSMISIÓN DE INFORMACIÓN PERSONAL ES BAJO SU PROPIO RIESGO, Y NO SEREMOS RESPONSABLES DE NINGÚN ACCESO NO AUTORIZADO, HACKEO, PÉRDIDA DE DATOS U OTRA VIOLACIÓN DE SEGURIDAD.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy:

• Active accounts: Data is retained for the duration of your active account or, for school/organization accounts, the duration of the service contract.
• Contract termination: Upon termination of a school or organization contract, all associated student data will be permanently deleted or de-identified within ninety (90) days.
• Inactive accounts: Accounts with no login activity for twelve (12) consecutive months may be flagged for deletion. We will notify the account holder (or parent/guardian) via email at least thirty (30) days before deletion.
• On-demand deletion: Users, parents, and school administrators may request immediate deletion of their data at any time through the Settings → Compliance section of their dashboard.
• Backups: Backup copies of deleted data are purged within thirty (30) days of primary deletion.
• Legal exceptions: Data may be retained beyond these periods only where required by applicable law or regulation.

8. Third-Party Services

Our platform integrates with the following third-party service providers. The table below itemizes each provider, the specific data elements shared, and the purpose of the integration:

Dream Engine requires all third-party sub-processors to be contractually bound to privacy and security standards equal to or exceeding those outlined in this Privacy Policy. These contractual obligations include, but are not limited to:

• Data minimization — processing only the minimum data necessary for the stated purpose
• Breach notification — notifying Dream Engine within seventy-two (72) hours of any confirmed data breach
• Data deletion — permanently deleting or returning all user data upon termination of the service agreement
• Confidentiality — maintaining strict confidentiality of all personal information processed on Dream Engine's behalf
• Compliance — adhering to all applicable data protection laws and regulations, including COPPA and FERPA where applicable

We encourage you to review the privacy policies of these third-party services. Dream Engine regularly reviews its sub-processors to ensure ongoing compliance with these standards.

8. Contáctanos

You (or your school or organization, as applicable) retain full ownership of all personal data and content you provide to or create on the Dream Engine platform. Dream Engine does not claim ownership of your data.

By using the platform, you grant Dream Engine a limited, non-exclusive, revocable license to process, store, and transmit your data solely for the purpose of providing and improving the service. This license terminates when you delete your data or your account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

If we make material changes to this Privacy Policy, we will notify you via email to the address associated with your account and/or through a prominent in-app notification at least thirty (30) days before the changes take effect. Your continued use of the platform after the effective date of the revised policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

For privacy inquiries or to exercise your rights, contact us at: privacy@dreamengine.ai